1. Introduction and Company Information
This Privacy Policy explains how Northern Flow Yoga Inc. collects, uses, discloses, stores, and protects personal information in connection with its yoga-studio services, website, class registrations, memberships, events, communications, and related business activities in Canada.
Northern Flow Yoga Inc. is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, applicable provincial privacy laws. By interacting with us, using our website, or providing us with your personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.
Business and contact details:
- Legal name: Northern Flow Yoga Inc.
- Address: 2400 Cambie Street, Suite 210, Vancouver, BC V5Z 2T9, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9461
2. Data Collection and Processing
Northern Flow Yoga Inc. may collect personal information directly from you, automatically through our website or online services, and from third parties where permitted by law. The types of personal information we may collect include:
- Identification details such as name, mailing address, email address, and phone number;
- Account and membership information, including login credentials, class packages, attendance history, and membership status;
- Payment-related information, such as billing details and limited transaction information, noting that payment card processing may be handled by third-party payment processors;
- Health-related information that you voluntarily provide and that may be relevant to safe participation in yoga classes, workshops, or events, such as injuries, physical limitations, or emergency considerations;
- Communications you send to us, including inquiries, feedback, and customer support messages;
- Technical and usage data collected through our website, such as IP address, device information, browser type, cookies, analytics data, and pages visited;
- Photographs, video, or audio recordings where you consent or where permitted by law, for example during classes, events, or promotional activities;
- Emergency contact information and other information necessary for health, safety, and operational purposes.
We process personal information using both electronic and, where necessary, paper-based systems. We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
Northern Flow Yoga Inc. uses personal information for the following purposes:
- To provide yoga classes, workshops, retreats, memberships, bookings, and related services;
- To manage customer accounts, registrations, schedules, attendance, and attendance-related communications;
- To process payments, refunds, invoices, and other financial transactions;
- To assess class suitability and help promote participant safety, including consideration of health or physical limitations disclosed by you;
- To respond to inquiries, provide customer support, and communicate service updates;
- To send administrative notices, confirmations, reminders, and service-related messages;
- To improve our website, services, offerings, and customer experience;
- To detect, prevent, and investigate fraud, misuse, security incidents, and unlawful activity;
- To comply with legal, regulatory, tax, accounting, and reporting obligations;
- To market and promote our services, events, and offerings, where permitted by law and subject to any applicable consent requirements;
- To maintain records, manage business operations, and enforce legal rights and contractual obligations.
4. Legal Basis for Processing
In Canada, we generally process personal information with your knowledge and consent, or as otherwise permitted or required by applicable law. Depending on the circumstances, Northern Flow Yoga Inc. may rely on one or more of the following bases:
- Consent: where you have given express or implied consent for specific purposes;
- Contractual necessity: where processing is necessary to provide requested services, fulfill bookings, or manage memberships;
- Legitimate business purposes: where permitted by law and where the processing is appropriate for operating our business, improving services, ensuring safety, or preventing fraud;
- Legal obligation: where processing is necessary to comply with applicable laws, regulations, court orders, or lawful requests from authorities;
- Protection of vital interests and safety: where necessary to protect the health, safety, or security of a person in an emergency.
Where we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Northern Flow Yoga Inc. may share personal information with trusted third parties only as needed for the purposes described in this Privacy Policy and subject to appropriate safeguards. These third parties may include:
- Payment processors and financial institutions;
- Website hosting providers, cloud storage providers, and IT service providers;
- Customer relationship management, booking, scheduling, and communication platforms;
- Email and marketing service providers;
- Professional advisors such as lawyers, accountants, auditors, and insurers;
- Government authorities, regulators, law enforcement, or courts where required or permitted by law;
- Event partners, instructors, contractors, or service providers assisting with classes, workshops, or retreats, where necessary to deliver the service.
We require third parties that handle personal information on our behalf to safeguard that information and use it only for authorized purposes. We do not sell personal information in exchange for money.
6. Data Transfer to Third Countries
Some of our service providers may store, access, or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, Northern Flow Yoga Inc. takes reasonable steps to ensure that appropriate contractual, technical, and organizational protections are in place to protect the information in a manner appropriate to its sensitivity.
7. Storage Duration
Northern Flow Yoga Inc. retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements.
- Account, booking, and membership records are generally retained for the duration of the relationship and for a reasonable period afterward;
- Payment and accounting records are retained as required by tax and financial laws;
- Communications and customer service records are retained for operational and evidentiary purposes;
- Health-related or safety-related information is retained only as long as reasonably necessary for the relevant purpose and subject to applicable law;
- When personal information is no longer required, it is securely deleted, destroyed, or anonymized.
8. User Rights
Subject to applicable law, you may have the following rights in relation to your personal information:
- Access: the right to request access to the personal information we hold about you;
- Rectification: the right to request correction of inaccurate or incomplete personal information;
- Erasure: the right to request deletion of personal information in certain circumstances, subject to legal retention requirements;
- Restriction: the right to request that we limit certain processing in appropriate circumstances;
- Data portability: the right, where applicable, to receive certain information in a structured, commonly used format or request its transfer where technically feasible and legally required;
- Objection: the right to object to certain processing activities, including some forms of direct marketing where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting Northern Flow Yoga Inc. However, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal, and it may limit our ability to provide certain services, such as bookings, account access, or marketing communications.
You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us directly. Administrative or transactional communications may still be sent where necessary to provide services or comply with legal obligations.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can attempt to resolve the matter promptly and fairly.
You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. For residents of British Columbia, the applicable authority may include the Office of the Information and Privacy Commissioner for British Columbia, depending on the circumstances.
11. Data Security
Northern Flow Yoga Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, encryption where appropriate, and regular monitoring of our systems and service providers.
While we take reasonable steps to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information in accordance with applicable law.
12. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact:
- Northern Flow Yoga Inc.
- Address: 2400 Cambie Street, Suite 210, Vancouver, BC V5Z 2T9, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9461
13. Changes to Privacy Policy
Northern Flow Yoga Inc. may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or other operational requirements. Any updated version will be posted on our website with a revised effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.